Shipping Policy

At Olenfox Supply, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
• Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are:

• Standard Shipping (United States): 3–7 business days
• Expedited Shipping (if available): 2–3 business days

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take up to 24 hours to become active.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Olenfox Supply is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

If you notice an error, contact us immediately. We will do our best to update your order before it ships, but changes cannot be guaranteed after processing begins.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact our support team and we'll be happy to help.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review your claim and work toward an appropriate resolution.

International Shipping

Currently, we primarily ship within the United States. If international shipping becomes available, eligible destinations and shipping rates will be displayed during checkout.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact Us page or by using the contact information provided on our website.